Dispute evidence drafting

When a dispute opens, the automation pulls the disputed charge from Stripe, gathers the matching customer and order history, and reads the relevant correspondence, then drafts a structured evidence response ready for you to review and submit before the deadline.

Every dispute gets a complete, on-time response instead of a scramble or a forfeit, so contesting a charge is a quick check rather than a lost afternoon.

Scoped access

• Stripe, read charges and disputes
• Gmail, read order correspondence

How it fails silently

Dispute evidence fails silently when the wrong record gets attached. A customer with several orders disputes one charge, and the automation pulls the delivery proof or the receipt for a different transaction that looks close enough, same customer, similar amount, nearby date. The draft reads as a tight, complete case. It is just a case for the wrong charge. Submitted unattended, it gets rejected, and you lose a dispute you would have won, with no error anywhere in the run to tell you why. The evidence was real. It simply did not match what was being disputed.

What the overseer catches

Once the evidence is assembled, the overseer checks that every piece actually belongs to the charge under dispute, the same amount, the same order, the same date. When the receipt or delivery proof points at a different transaction, even a close-looking one, it flags the draft for you so you never submit a case built on the wrong record.

Disputes where the charge, order, and evidence all line up cleanly get a complete draft prepared for your review. The assembly is done for you.

What reaches you with a flag is any case where the records do not clearly match, multiple candidate orders, an amount that does not reconcile, missing proof. Those are surfaced before submission, so the deadline pressure never pushes a wrong-charge response out the door.